Understanding customer needs in 2021 - Rav Dhaliwal at Econsultancy Live: What's next for CX?
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Understanding customer needs in 2021 - Rav Dhaliwal at Econsultancy Live: What's next for CX? |
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Video From Econsultancy |
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This Video Uploaded At 31-03-2021 11:43:22 |
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Don't miss Rav Dhaliwal's 'What's next for CX?' session: Understanding customer needs in 2021
In this panel discussion we hear from some brand marketers and digital professionals about how their customers’ needs have evolved over the year of the pandemic. We’ll be discussing how those needs are understood and defined, via user research and customer journey mapping. And we’ll look at the state of customer experience as a functional specialism in the organisation.
Get your Virtual Pass to attend 'What's next for CX?' on 27-28 April: https://bit.ly/2O7OGoC |
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