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| Name | Econsultancy Live – What topics will be covered at ‘What’s next for CX?’ |
| Video Uploader | Video From Econsultancy |
| Upload Date | This Video Uploaded At 17-03-2021 12:24:50 |
| Video Discription | Get your Virtual Pass: https://bit.ly/30RVGsI This 27-28 April, our virtual conference, What’s next for CX?, will help you re-evaluate customer needs and journeys. Our industry leading speakers will share their insights and expertise to equip you with everything you need to tackle the challenges that lie ahead. Econsultancy Live: What's next for CX? will cover: • How can you take a chatbot from an FAQ search to a smart and contextual service? • What does omnichannel mean now? • What types of personalisation actually add value? • Who will win in 2021? • Will this be the year of ecommerce-first strategy? • How brands bring tech customer service, privacy, purpose, emotion, and logistics all together? • Which brands are taking a whole-business view of customer experience? • And much more! |
| Category | Education |
| Tags | Econsultancy Live | Econsultancy | customer experience | cx | virtual event | marketing | digital marketing | personalisation | omnichannel | ecommerce | customer service | marketing best practice | thought-leadership | marketing resources | customers | customer experience event | xeim | centaur media | latest customer experience |
