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| Name | Top Industry Trends in Customer Experience: Retail and Consumer Goods |
| Video Uploader | Video From Microsoft in Business |
| Upload Date | This Video Uploaded At 20-12-2023 12:00:10 |
| Video Discription | Customer experience is changing with the advancement of new technology. The "Top Industry Trends in Customer Experience" video series features exclusive insights from industry experts on how technology like AI is shaping how businesses interact with customers and what we can expect in the coming years. This episode, focused on the Retail industry, features Carlton Dossman, Vice President, US Retail and Consumer Goods at Microsoft, and Ron Thurston, Co-Founder of OSSY, best-selling author of "Retail Pride," and host of the "Retail in America" podcast. To learn more about how you can reimagine marketing and customer engagement with the power of generative AI, watch our webinar here: https://aka.ms/RetailCXTrends 00:12 – Intro 02:13 – Emerging customer trends in retail 04:21 – Instilling a purpose-driven culture 06:38 – AI in retail 07:35 – The year ahead for retail 09:02– Closing Audio description: https://youtu.be/TZJZf4kXSrg #Microsoft #MSCloudForRetail #MSIndustryVoice #RetailTopTrends #Retail #TopTrendsinRetail #CustomerExperience #CustomerExperienceTrends #FutureOfShopping #AI #GenerativeAI #CustomerJourney #CXInnovation #EcommerceEvolution #RetailTech #OmnichannelExperience #Personalization |
| Category | Science & Technology |
| Tags | Microsoft in Business | Technology | Microsoft | Microsoft Cloud for Retail | Personalization | Customer Experience | Consumers | Retail Trends | Retail Industry | Supply Chain | Online Shopping | Brand Awareness | In-Store Shopping | Frontline workers | AI | Generative AI | Ecommerce |
