Hellow guys, Welcome to my website, and you are watching ICMI Webinar: The State Of Mobile Customer Engagement. and this vIdeo is uploaded by ICMI at 2016-01-04T12:40:00-08:00. We are pramote this video only for entertainment and educational perpose only. So, I hop you like our website.
| Name | ICMI Webinar: The State Of Mobile Customer Engagement |
| Video Uploader | Video From ICMI |
| Upload Date | This Video Uploaded At 04-01-2016 20:40:00 |
| Video Discription | Recent findings from both LogMeIn and ICMI would indicate that a major contributing factor is that we’re wrongly defining mobile engagement. This misalignment between customer expectations and organizational assumptions is disrupting even the best intentioned of contact center teams. So then, how should organizations define mobile engagement and what steps can be taken to ensure that the mobile engagement you’re providing is ultimately satisfying your customers? How can organizations best understand the connected consumer and stay ahead of new device trends? What have organizations done to provide best in class mobile customer engagement? During this webinar you will learn: 1. How to effectively define mobile engagement 2. Current trends on mobile engagement growth and continued customer dissatisfaction 3. How offering chat will satisfy your most connected customers 4. Best practices and real-world stories of successful mobile customer engagement To watch more complimentary contact center webinars, visit http://www.icmi.com/Resources/Webinars |
| Category | Entertainment |
| Tags | webinar | ICMI | customer service | contact center | mobile | mobile customer engagement |
