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| Name | Customer Service Management Case Study For Telecommunications with ServiceNow & GlideFast Consulting |
| Video Uploader | Video From GlideFast Consulting |
| Upload Date | This Video Uploaded At 26-02-2021 18:45:47 |
| Video Discription | Working in silos, relying on swivel chair conversations, using an outdated system. These were the pain points of a large telecommunications company in the United States. They needed to scale and secure their technology and processes, but the path to digital transformation was complicated. When they searched for a solution to these problems, they found it in ServiceNow. The telecommunications company partnered with GlideFast Consulting, an Elite ServiceNow Partner, and over the course of 6 months, the team implemented ServiceNow Customer Service Management and created two custom portals: one for internal employees working cases and one for customers. ___________________________________________________________________ GlideFast Consulting is a consulting firm dedicated exclusively to ServiceNow. As an Elite ServiceNow Partner, our expert team of developers and architects have completed over 500 successful ServiceNow projects. » Contact sales: https://www.glidefast.com/contact » Learn more: https://www.glidefast.com » Subscribe to our channel: https://www.youtube.com/channel/UCZNM56LyLhmba73FtDsyaAw » Discover more insider knowledge: https://www.glidefast.com/blog Follow us on social media! » LinkedIn: https://www.linkedin.com/company/glidefast » Twitter: https://www.twitter.com/glidefast » Instagram: https://www.instagram.com/glidefast » Facebook: https://www.facebook.com/glidefast |
| Category | Education |
| Tags | telecommunications servicenow | att servicenow | servicenow case study | servicenow customer workflows | servicenow csm | servicenow customer service management | telecommunications csm solution |
