The Jefferson Memorial and the 5 Whys Technique by Jerilyn Edginton
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The Jefferson Memorial and the 5 Whys Technique by Jerilyn Edginton |
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This Video Uploaded At 27-08-2020 19:58:24 |
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The Jefferson Memorial and the 5 Whys Technique by Jerilyn Edginton
The 5 Whys is a root cause analysis tool.
Problems occur all the time in business, however, problems are just symptoms of deeper issues. Fixing a problem quickly may be a convenient solution, however, it doesn’t protect your work process from recurring mistakes. This is why you need to focus on finding the root cause and tackle it properly.
The 5 Whys technique is one of the most effective tools for root cause analysis in the Lean six sigma tool kit. Using the 5 Whys will help you find the root cause of any problem and protect the process from recurring mistakes and failures.
The 5 Whys method is part of the Toyota Production System. Developed by Sakichi Toyoda, a Japanese inventor and industrialist, the technique became an integral part of the Lean philosophy.
“The basis of Toyota’s scientific approach is to ask why five times whenever we find a problem … By repeating why five times, the nature of the problem as well as its solution becomes clear.“ Taiichi Ohno
When applying the 5 Whys technique, you want to get to the problem's essence and then fix it. Actually, the 5 Whys may show you that the source of the problem is quite unexpected - as it does in this video.
Often, issues that are considered a technical problem actually turn out to be human and process problems.
This is why finding and eliminating the root cause is crucial if you want to avoid iteration of failures.
This is a fantastic video bringing the process to life.
#jefferson
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