Hellow guys, Welcome to my website, and you are watching The Time Warner Cable Triple Play Disaster. and this vIdeo is uploaded by Cube Computer Channel at 2015-04-22T22:04:35-07:00. We are pramote this video only for entertainment and educational perpose only. So, I hop you like our website.
| Name | The Time Warner Cable Triple Play Disaster |
| Video Uploader | Video From Cube Computer Channel |
| Upload Date | This Video Uploaded At 23-04-2015 05:04:35 |
| Video Discription | Don't forget to read the description on this one... Yep, Time Warner has earned itself another video about one of it's big screwups and cases of fraud/dishonesty. Meet Mary and Steve, the neighbors behind me. Steve and Mary had DirecTV for TV service. A couple years ago, they ditched AT&T DSL and telephone for TWC Internet and magicJack Plus. Since TWC had treated them well, the decided to switch their TV and bundle it with their TWC Internet service. Well, Steve and Mary were sold the Triple Play. They didn't want or need the home phone, nor did they need their Internet upgraded to Extreme with home Wifi... they do basic web browsing, and already have a router. TWC lied to them stating that it was better to include services you would never need or use. Why pay for things you don't need??? They were sold these services, when all they wanted was to have TV with DVR added to their existing Standard Internet plan. And to make matters worse on this Triple Play Disaster, the tech who was assigned for the install job didn't know his butt from a hole in the ground. Not only did he install TWO AiO Gateway Modems, he plugged a hot phone line (ran by the magicJack Plus) into a TWC phone adapter, failed to activate the 2nd modem used for Internet, installed a totally useless box overtop their brand new siding, and LEFT THE PREMISES without even checking to see if everything was working. Mary and Steve had to call to have their internet fixed, by having their second modem authorized. Get this, TWC had not a freaking clue that Mary and Steve had possession of the modem. Then, Mary and Steve realized their phone was completely DEAD. Luckily, it was an easy fix that I found in less than 10 minutes. Unplugged the TWC phone service, and magically, they had phone service again. Their magicJack Plus was not harmed. Then, calling from their magicJack Plus, I PERSONALLY took over with Steve and Mary's permission and spent about 45 minutes having a long talk with several departments. They emphasised over and over that Steve and Mary had to get home phone and Extreme Internet to have DVR service on their TV, and to not worry because they were receiving more for less money (for now, till the promotion ends). I disagreed, and once they were made aware that I requested to speak with Tier 3 support, the CSR then dug hard and found that DVR can be added to the Double Play... for less than all three service UNDER PROMOTIONAL PRICING. The CSR immediately switched them over. Steve and Mary bought a Surfboard 6141 modem, and returned all the TWC leased junk. Guess what. They did not receive any credit whatsoever for the total winner of a "tech" who screwed everything up. Way to go Time Warner Cable. And to think Comcast will make anything better. ----------------------------------------------------------------------- When posting comments, please abide by the appropriate comments policy. More info at the link below: http://www.facebook.com/notes/cube-computer-company/cubecomputerchannel-appropriate-youtube-comments-policy/443253722390844 |
| Category | Science & Technology |
| Tags | pc | help | repair | tech | technician | cpu | amd | intel | matx | uatx | power | atx | at | btx | supply | corsair | coolmax | antec | delta | hec | hipro | bestec | liteon | nmb | cdrom | dvdrom | sony | lg | cdrw | dvdrw | hard | drive | western | digital | seagate | samsung | case | chassis | graphics | card | powercolor | his | evga | xfx | sapphire | nvidia | geforce | gtx | gts | gt | ati | radeon | hd | oem | compaq | emachine | dell | capacitor | plague | magicjack | magic | jack | plus | kodak | video | camera | camcorder | computer |
