Hellow guys, Welcome to my website, and you are watching Customer Service Quality Metrics That Actually Matter. and this vIdeo is uploaded by Zendesk QA (Klaus) at 2020-07-03T01:26:00-07:00. We are pramote this video only for entertainment and educational perpose only. So, I hop you like our website.
| Name | Customer Service Quality Metrics That Actually Matter |
| Video Uploader | Video From Zendesk QA (Klaus) |
| Upload Date | This Video Uploaded At 03-07-2020 08:26:00 |
| Video Discription | There are tons of different metrics out there that allow you to track the purr-formance of your support team. In this video, we'll focus on the ones that actually matter and help you ensure that the quality of your customer support is top-notch. More on the topic: 🔥 15 Customer Service Metrics That Actually Matter: https://www.klausapp.com/blog/15-customer-service-metrics-you-should-nail-infographic/ 6 Metrics You Need to Grow Your Customer Service Team: https://www.klausapp.com/blog/6-customer-service-metrics-you-need-to-grow-your-team/ 0:00 Intro 0:39 Customer Satisfaction (CSAT) 1:23 Net Promoter Score (NPS) 2:00 Internal Quality Score (IQS) 3:52 Customer Effort Score (CES) 4:27 Outro |
| Category | Science & Technology |
| Tags | customer service | cx | customer experience | nps | ces | csat | iqs | klaus | business | net promoter score | customer satisfaction score | internal quality score | conversation reviews | quality assurance | customer effort score | customer care | help desk | small business |
