Hellow guys, Welcome to my website, and you are watching What's Your Customer Service IQS (Internal Quality Score)?. and this vIdeo is uploaded by Zendesk QA (Klaus) at 2022-07-11T23:04:04-07:00. We are pramote this video only for entertainment and educational perpose only. So, I hop you like our website.
| Name | What's Your Customer Service IQS (Internal Quality Score)? |
| Video Uploader | Video From Zendesk QA (Klaus) |
| Upload Date | This Video Uploaded At 12-07-2022 06:04:04 |
| Video Discription | External quality metrics like CSAT, NPS or CES only tell you half of the story. They reflect how satisfied your customers are with what you do. However, they say nothing about, for example, how well your agents followed the internal guidelines, or even if they provided a correct and full solution to the customer’s inquiry. IQS (Internal Quality Score) is a customer support metric that shows how well your team is performing based on internal quality standards that you set yourself. Watch this short video to understand what the Internal Quality Score is, how to calculate it, and why you should keep track of it. 📝 What’s Your Customer Service IQS (Internal Quality Score)?: https://www.klausapp.com/blog/customer-service-internal-quality-score/ 0:00 Why customer support quality matters 1:21 What is IQS? 2:20 How to calculate IQS? 3:22 Intro to Klaus |
| Category | Science & Technology |
| Tags | customer service quality assurance | internal quality assurance | customer service quality metric |
